Privacy Policy

Last updated: August 12, 2026

1. Who we are

AloCall is the data controller for personal data processed through this website. For call data processed on behalf of our business customers, we act as a data processor. Contact: hey@alocall.ai.

2. What we collect

• Website: contact details you submit (name, email, company), and basic analytics (pages visited, device type).
• Voice demo: if you try the on-page demo agent, your speech is processed in your browser and, when enabled, sent to our text-to-speech provider (ElevenLabs) to generate audio. We do not store demo conversations.
• Service: for customers, call audio, transcripts and booking data needed to operate their AI agent.

3. Why we process it (legal bases)

To provide and improve the service (contract), to respond to enquiries (legitimate interest), to send product updates you opted into (consent), and to meet legal obligations.

4. Where your data lives

Data is hosted in the European Union by default. Transfers outside the EU are protected by Standard Contractual Clauses. Call data is encrypted with AES-256 at rest and TLS 1.3 in transit.

5. Sharing

We share data only with sub-processors needed to run the service (hosting, telephony, speech synthesis) under data-processing agreements. We never sell personal data.

6. Retention

Website enquiries: up to 24 months. Customer call data: for the duration of the customer contract plus 30 days, unless the customer configures shorter retention.

7. Your rights

Under the GDPR you can request access, correction, deletion, restriction, portability, or object to processing. Email hey@alocall.ai — we respond within 30 days. You may also complain to your local supervisory authority.

8. Cookies

We use essential cookies and privacy-friendly analytics. Optional cookies are only set with your consent.

This is a template provided for convenience and does not constitute legal advice. Please have it reviewed by a qualified lawyer before relying on it.